Customer Support Representative - phone and chat support (Miami, FL)

Nova Rowan Legal Group is looking for a Customer Support Representative. The job centres on phone and chat support for trust accounts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with trust accounts. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Miami. • We reply to every applicant.