Customer Support Representative - phone and chat support (Miami, FL)

We are growing our team at Fernwood Basin Legal Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing records, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Miami. • Applications are reviewed on a rolling basis.