Customer Support Representative - phone and chat support (Madison, WI)

Summit Ivory Banking Services is looking for a Customer Support Representative. The job centres on phone and chat support for fraud alerts, and it would suit someone who likes steady, practical work. We keep decisions close to customers and expect people to explain things plainly. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Full-time, with a steady weekday schedule. • On site in Madison. • Applications are reviewed on a rolling basis.