Customer Support Representative - phone and chat support (Madison, WI)

Cedar Keystone Arts Center is an arts centre in Madison with a full calendar of events, and we need a Customer Support Representative to lead our phone and chat support. We run on creativity, deadlines and a lot of goodwill. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Madison. • Applications are reviewed on a rolling basis.