Customer Support Representative - phone and chat support (Madison, WI)

We are growing our team at Westbrook Bright Property Management and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 729 people based in Madison. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Madison. • We reply to every applicant.