Customer Support Representative - phone and chat support (Louisville, KY)

Amberfield Oak Transit Planning is looking for a Customer Support Representative. The job centres on phone and chat support for ridership counts, and it would suit someone who likes steady, practical work. Work is collaborative and map-heavy. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Louisville. • Applications are reviewed on a rolling basis.