Customer Support Representative - phone and chat support (Louisville, KY)

Amberfield Granite Water Authority operates treatment plants and pipelines around Louisville. We are hiring a Customer Support Representative to take on phone and chat support. Safety and public health guide our decisions. What you will do • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with treatment plant data. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • We reply to every applicant.