Customer Support Representative - phone and chat support (Louisville, KY)

Silverline Vale Financial is a financial-services company in Louisville. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 22 people based in Louisville. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.