Customer Support Representative - phone and chat support (Louisville, KY)

Clearpath Ridge Insurance provides coverage to households and businesses around Louisville. We are hiring a Customer Support Representative to take on phone and chat support. Claims teams work together and share what they learn. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Full-time, Monday to Friday. • On site in Louisville. • We reply to every applicant.