Customer Support Representative - phone and chat support (Louisville, KY)

We are growing our team at Ironwood West Energy and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 73 people based in Louisville. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Louisville. • We reply to every applicant.