Customer Support Representative - phone and chat support (Little Rock, AR)

We are growing our team at Westbrook Keystone Arts Center Group and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a large organisation of about 886 people based in Little Rock. What you will do • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Full-time, Monday to Friday. • On site in Little Rock, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.