Customer Support Representative - phone and chat support (Little Rock, AR)

Greenridge Cross Foods is a Little Rock food manufacturer supplying grocers and food-service customers, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including production batches, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production batches. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Little Rock. • We will tell you what to expect at each step of the hiring process.