Customer Support Representative - phone and chat support (Las Vegas, NV)

Harborlight Oak Banking Services is a community-focused bank in Las Vegas serving households and small businesses. We are hiring a Customer Support Representative to take on phone and chat support. We promote from within and train well. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fraud alerts, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with fraud alerts. • Bilingual English and Spanish. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.