Customer Support Representative - phone and chat support (Las Vegas, NV)

Fernwood Meridian Inspection Services Group provides independent inspection and testing for industry across Las Vegas, and we need a Customer Support Representative to lead our phone and chat support. Independence and accuracy are our product. What you will do • Resolve billing and account issues, including field inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with field inspections. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Las Vegas. • We reply to every applicant.