Customer Support Representative - phone and chat support (Las Vegas, NV)

Cedar Bright Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for billing accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Las Vegas. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.