Customer Support Representative - phone and chat support (Knoxville, TN)

Silverline Cobalt Property Management is looking for a Customer Support Representative. The job centres on phone and chat support for rent collection, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent collection, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent collection. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Knoxville. • We reply to every applicant.