Customer Support Representative - phone and chat support (Knoxville, TN)

Rivermark Amber Auto Group is a Knoxville company supplying vehicle parts and service, and we need a Customer Support Representative to lead our phone and chat support. Service hours are steady. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vehicle inspections. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Knoxville. • We reply to every applicant.