Customer Support Representative - phone and chat support (Knoxville, TN)

Silverline Timber Housing Group is looking for a Customer Support Representative. The job centres on phone and chat support for waiting lists, and it would suit someone who likes steady, practical work. Housing is our mission and residents are our neighbours. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including waiting lists, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Knoxville, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.