Customer Support Representative - phone and chat support (Knoxville, TN)

Nova Forge Transit Planning is looking for a Customer Support Representative. The job centres on phone and chat support for fare systems, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including fare systems, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Knoxville. • We reply to every applicant.