Customer Support Representative - phone and chat support (Knoxville, TN)

Bluepeak Beacon Press Group is looking for a Customer Support Representative. The job centres on phone and chat support for paper stock, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including paper stock, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with paper stock. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.