Customer Support Representative - phone and chat support (Kansas City, MO)

Silverline Summit Auto Group is looking for a Customer Support Representative. The job centres on phone and chat support for parts orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 145 people based in Kansas City. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City, with some flexibility after the first few months. • We reply to every applicant.