Customer Support Representative - phone and chat support (Kansas City, MO)

We are growing our team at Bluepeak Pike Property Management and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 15 people based in Kansas City. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Full-time, on a regular day shift. • On site in Kansas City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.