Customer Support Representative - phone and chat support (Kansas City, MO)

Nova North Property Management Group is a Kansas City property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our phone and chat support. You would join a small organisation of about 177 people based in Kansas City. What you will do • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Kansas City. • Applications are reviewed on a rolling basis.