Customer Support Representative - phone and chat support (Jacksonville, FL)

Summit Analytics works with county and city offices around Jacksonville. We are hiring a Customer Support Representative to take on phone and chat support. You would join a large organisation of about 294 people based in Jacksonville. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including constituent requests, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Jacksonville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.