Customer Support Representative - phone and chat support (Jacksonville, FL)

Highbridge Vista Manufacturing Group is looking for a Customer Support Representative. The job centres on phone and chat support for customer orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Full-time, with a steady weekday schedule. • On site in Jacksonville. • We will tell you what to expect at each step of the hiring process.