Customer Support Representative - phone and chat support (Jackson, MS)

Cedar Ivory Telecom is looking for a Customer Support Representative. The job centres on phone and chat support for billing accounts, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Jackson. • Applications are reviewed on a rolling basis.