Customer Support Representative - phone and chat support (Indianapolis, IN)

Westbrook Cross Banking Services Partners is looking for a Customer Support Representative. The job centres on phone and chat support for account openings, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account openings, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account openings. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Indianapolis. • Applications are reviewed on a rolling basis.