Customer Support Representative - phone and chat support (Indianapolis, IN)

Greenridge Mill Transit Planning is a transit-planning firm in Indianapolis working with agencies and riders. We are hiring a Customer Support Representative to take on phone and chat support. You would join a small organisation of about 16 people based in Indianapolis. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including accessibility audits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with accessibility audits. Working arrangement • Full-time, on a regular day shift. • On site in Indianapolis. • We reply to every applicant.