Customer Support Representative - phone and chat support (Indianapolis, IN)

We are growing our team at Stonegate Fern Energy and adding a Customer Support Representative whose main responsibility will be phone and chat support. Safety comes first on every shift. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with usage data. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.