Customer Support Representative - phone and chat support (Houston, TX)

We are growing our team at Westbrook Stone Civic Services and adding a Customer Support Representative whose main responsibility will be phone and chat support. You would join a small organisation of about 91 people based in Houston. What you will do • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.