Customer Support Representative - phone and chat support (Houston, TX)

Rivermark Rook Housing is looking for a Customer Support Representative. The job centres on phone and chat support for resident services, and it would suit someone who likes steady, practical work. Housing is our mission and residents are our neighbours. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Full-time, on a regular day shift. • On site in Houston. • We will tell you what to expect at each step of the hiring process.