Customer Support Representative - phone and chat support (Houston, TX)

We are growing our team at Stonegate Quarry Transit Planning and adding a Customer Support Representative whose main responsibility will be phone and chat support. Work is collaborative and map-heavy. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including ridership counts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with ridership counts. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Houston. • We reply to every applicant.