Customer Support Representative - phone and chat support (Houston, TX)

Rivermark Junction Housing is looking for a Customer Support Representative. The job centres on phone and chat support for waiting lists, and it would suit someone who likes steady, practical work. We value patience and follow-through. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.