Customer Support Representative - phone and chat support (Honolulu, HI)

Highbridge Vista Financial provides savings, lending and payment services from Honolulu. We are hiring a Customer Support Representative to take on phone and chat support. Teams collaborate across risk, service and technology. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including payment disputes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with payment disputes. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Honolulu, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.