Customer Support Representative - phone and chat support (Hartford, CT)

Amberfield Keystone Environmental Services is looking for a Customer Support Representative. The job centres on phone and chat support for weigh tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 580 people based in Hartford. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.