Customer Support Representative - phone and chat support (Hartford, CT)

Greenridge Quill Telecom builds and runs fibre and wireless networks in the Hartford area, and we need a Customer Support Representative to lead our phone and chat support. We keep people connected and take outages personally. What you will do • Resolve billing and account issues, including network equipment, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.