Customer Support Representative - phone and chat support (Hartford, CT)

We are growing our team at Highbridge Umber Arts Center and adding a Customer Support Representative whose main responsibility will be phone and chat support. Evenings and weekends are part of the job. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.