Customer Support Representative - phone and chat support (Fresno, CA)

Bright Cedar Facilities Group looks after properties across the Fresno region, and we need a Customer Support Representative to lead our phone and chat support. Clear communication between supervisors and crews matters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.