Customer Support Representative - phone and chat support (Fresno, CA)

Nova Ivory Environmental Services is an environmental-services company in Fresno with routes, transfer stations and recycling, and we need a Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Fresno, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.