Customer Support Representative - phone and chat support (Fresno, CA)

Amberfield Harbor Transit Planning plans bus and rail service for cities around Fresno. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.