Customer Support Representative - phone and chat support (Fresno, CA)

Clearpath Cross Civic Services Group is looking for a Customer Support Representative. The job centres on phone and chat support for permits, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fresno. • We reply to every applicant.