Customer Support Representative - phone and chat support (Fresno, CA)

Bluepeak North Property Management manages apartment communities around Fresno. We are hiring a Customer Support Representative to take on phone and chat support. You would join a large organisation of about 592 people based in Fresno. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including resident events, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Fresno. • We reply to every applicant.