Customer Support Representative - phone and chat support (Fort Worth, TX)

Foxglove Meadow Press Group produces print and digital publications in Fort Worth. We are hiring a Customer Support Representative to take on phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Full-time, Monday to Friday. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.