Customer Support Representative - phone and chat support (El Paso, TX)

We are growing our team at Amberfield Corner Property Management and adding a Customer Support Representative whose main responsibility will be phone and chat support. We are flexible about schedules. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in El Paso, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.