Customer Support Representative - phone and chat support (El Paso, TX)

Westbrook Fox Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 11 people based in El Paso. What you will do • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Full-time, with a steady weekday schedule. • On site in El Paso, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.