Customer Support Representative - phone and chat support (Detroit, MI)

Fernwood Stone Telecom is looking for a Customer Support Representative. The job centres on phone and chat support for customer tickets, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer tickets, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with customer tickets. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.