Customer Support Representative - phone and chat support (Detroit, MI)

Nova Rook Housing Partners is looking for a Customer Support Representative. The job centres on phone and chat support for rent assistance, and it would suit someone who likes steady, practical work. We value patience and follow-through. What you will do • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.