Customer Support Representative - phone and chat support (Des Moines, IA)

Rivermark Umber Hospitality Group is looking for a Customer Support Representative. The job centres on phone and chat support for reviews and feedback, and it would suit someone who likes steady, practical work. You would join a small organisation of about 50 people based in Des Moines. What you will do • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with reviews and feedback. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Des Moines. • We reply to every applicant.