Customer Support Representative - phone and chat support (Des Moines, IA)

Greenridge Fern Energy is looking for a Customer Support Representative. The job centres on phone and chat support for hardship programmes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Des Moines. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Des Moines, with some flexibility after the first few months. • We reply to every applicant.