Customer Support Representative - phone and chat support (Denver, CO)

Westbrook Pike Water Authority is looking for a Customer Support Representative. The job centres on phone and chat support for pipe repairs, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including pipe repairs, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with pipe repairs. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.